When it comes to fire safety, your Fire Detection and Alarm System (FDAS) is only as reliable as the team maintaining it. That’s where a good Preventive Maintenance Service (PMS) provider comes in. They help ensure your system stays functional, compliant, and ready to respond in case of fire. But with so many providers in the market, how do you choose the right one?

Here are five essential tips to help you select the best PMS provider for your fire detection system:

1. Check for Proper Certifications and Compliance

Why it matters:

Fire detection systems must comply with national fire codes, safety standards, and insurance requirements. Choosing a provider that lacks certifications could result in non-compliance, system failure, or legal liabilities.

What to look for:

• DOLE-BWC accreditation or local fire authority certifications
• Technicians trained in NFPA, PEZA, or BFP standards
• Updated knowledge on RA 9514 (Fire Code of the Philippines) or similar codes

A reputable PMS provider will also issue reports and certificates of compliance after every inspection.

2. Assess Experience with Your Specific Fire Alarm System

Why it matters:

Fire alarm systems vary in complexity depending on the brand, model, building type, and installation size. A provider experienced with your specific system can detect issues faster and provide more effective service.

What to ask:

• Have they worked with your brand (e.g., Bosch, Notifier, Siemens, etc.)?
• Do they service residential, commercial, or industrial systems?
• Can they handle addressable and conventional systems?

The more familiar the provider is with your equipment, the smoother the maintenance process will be.

3. Evaluate Responsiveness and Emergency Support

Why it matters:

Fire detection systems are mission-critical. If something goes wrong, you need fast support—whether it’s a false alarm, a fault signal, or a system shutdown.

What to expect:

• 24/7 emergency response or a defined service level agreement (SLA)
• Clear hotline or support contact system
• Fast turnaround for urgent repairs or system resets

A good PMS provider doesn’t just show up once a year—they’re your partner in fire safety all year round.

4. Review Maintenance Scope and Documentation Practices

Why it matters:

Not all preventive maintenance packages are equal. Some only perform visual inspections, while others include functional testing, cleaning, and calibration.

Ask about:

• Detailed maintenance checklists
• Frequency of inspections (quarterly, semi-annual, or annual)
• Inclusions like battery replacement, alarm device testing, sensor cleaning, and panel diagnostics
• Post-maintenance documentation and reports for audit and compliance

Proper documentation also proves valuable for insurance claims or fire code inspections.

5. Consider Reputation and Client Feedback

Why it matters:

A provider’s track record speaks volumes about their reliability and quality of service. Don’t just rely on marketing materials—check what their clients say.

How to verify:

• Look for online reviews, case studies, or client testimonials
• Ask for references or sample reports
• Research how long they’ve been in business and who their past clients are

A PMS provider with a strong, positive reputation is more likely to provide consistent, professional service.

Final Thoughts

Choosing the right PMS provider isn’t just a checkbox—it’s a long-term investment in safety, compliance, and peace of mind. By considering these five tips, you’ll be well-equipped to find a provider who not only meets your system’s technical needs but also supports your commitment to safety and operational excellence.

Need help maintaining your fire detection system?
Our certified team offers comprehensive PMS packages tailored to your building’s requirements. Get in touch today and let’s keep your fire safety systems in top condition.

At VastResult, we provide certified Fire Alarm Preventive Maintenance Services designed to keep your FDAS functional, compliant, and ready when it matters most. From thorough inspections and testing to detailed compliance reporting, our team delivers reliable support backed by national fire safety standards. Call us at (02) 8404 0740 or email sales@vastresult.com to secure your fire protection system today.